Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions, or holidays, processing times may be slightly longer.

Shipping Destinations

We currently ship worldwide. If shipping to your country is unavailable at checkout, please contact us before placing your order.

Delivery Times

Estimated delivery times are:

• Cyprus: 1–3 business days
• European Union: 3–7 business days
• United Kingdom: 4–8 business days
• Rest of the World: 5–15 business days

These delivery estimates are not guaranteed and may vary due to customs procedures, weather conditions, or courier delays.

Shipping Costs

Shipping charges are calculated at checkout based on the destination, weight, and dimensions of your order.

Free shipping promotions, where offered, apply only under the conditions stated at the time of purchase.

Customs, Duties and Taxes

For international orders outside the European Union, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including customs inspections, severe weather, transportation disruptions, or other unforeseen events.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the order has already been dispatched, additional shipping charges may apply if the parcel is returned and needs to be resent.

Lost or Damaged Shipments

If your order arrives damaged, please contact us as soon as possible at info@padelab.com.cy. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where possible.

Contact Us

If you have any questions about shipping, please contact us:

Email: info@padelab.com.cy